Shipping and return policies for Sound Rising Records

Shipping Info

Shipping info:

- France 1-3 working days

- E.U. 2-4 days

- International 5-14 days
International items usually arrive in 5-14 days, but it can take up to 35 days to some destinations. You can contact us any time regarding your order but we request you wait 25 - 35 days for non-EU countries before action will be taken.

* What if my order has not arrived?

You must contact us within 40 days of dispatch to report non-delivery or your claim will be void. It is important we are notified of non-delivered items early so we have the best chance of resolving the issue.

* Which postal services do we use?

France:
Tout nos produits sont envoyé par service standard d'envoi de lettres et petits objets par le biais de La Poste (pas de suivi).

International:
International items (outside of France) are sent via French airmail as standard (non traceable).

Return Policy

We offer a returns policy for all physical items.
If you need to return your item for any reason please get in touch to soundrisingrecords@gmail.com within 14 calender days of receiving your order.

If your order is damaged or sent in error we ask you to ship the items back to us for exchange and we will cover the cost of postage both ways. Please return goods using a 'Signed For' service. If your returns go missing in the post we cannot offer refund or exchange.

If you don’t want your order or have ordered the wrong size we ask you to pay the return cost and we will cover the cost to ship your exchange item back to you.

All goods must be returned in 'as new' condition free from any defects and in original packaging.